RIVERS CASINO PITTSBURGH LAUNCHES PROPERTY-WIDE “RIVERS CLEAN” BRAND
June 9 reopening will include masks, social distancing and a squeaky-clean commitment
PITTSBURGH—June 5, 2020—When Rivers Casino Pittsburgh reopens on Tuesday, June 9, at 9 a.m. guests can expect a familiar welcoming atmosphere with some noticeable differences due to COVID-19.
For starters, Rivers Casino will no longer operate 24/7. The casino will open weekdays from 9 a.m. to 4 a.m. and round-the-clock on weekends starting Fridays at 9 a.m. through Mondays at 4 a.m. The new downtime will be used for property-wide deep cleaning in addition to continuous sanitizing throughout each day.
Rivers Casino Pittsburgh meets or exceeds the new COVID-19 casino reopening protocols announced by the Pennsylvania Gaming Control Board (PGCB) on May 19. Rivers will operate at 50% capacity until further notice to comply with PGCB guidelines.
These changes and more are part of an all-new initiative called, “Rivers Clean.” And the signs of change are everywhere, literally.
“Rivers Clean” Takes Sanitizing to a Whole New Level
Rivers Clean is a rigorous new property-wide cleaning and disinfectant program introduced by Rivers Casino Pittsburgh to help stop the spread of COVID-19.
Previously, the Environmental Services Team worked in traditional shifts to thoroughly clean the property. Today, that expanded team—now called the Rivers Clean Team—has been fortified with ongoing overlapping shifts, EPA-approved disinfectants and additional commercial cleaning equipment. Hard surfaces, high-touch and high-traffic areas will receive extensive and ongoing attention, along with a new focus on sanitizing games and gaming pieces.
Prior to reopening, along with nearly every inch of the property, all 2,608 slot machines have been cleaned and inspected by the Rivers Clean Team. More than 220,000 chips have also been sanitized.
“We’ve reexamined our entire operation with extra care wherever guests and Team Members interact,” said Rivers Casino General Manager, Bill Keena. “Preserving the health and well-being of our community is job one. That’s the mission of the Rivers Clean Team—and of all of us.”
Fuchsia-colored shirts featuring the new Rivers Clean check-mark logo will help identify the Rivers Clean Team to guests. Upon return, guests will also discover new fuchsia-colored signs across the gaming floor to identify approximately 140 new stations with hand sanitizers and disinfectant wipes.
Slot customers are encouraged to wipe down their machines before and after use, or to flag down a Rivers Clean Team member who will happily oblige. Slot seating has been adjusted so that every other chair has been removed to accommodate social distancing.
Seating at tables has been similarly modified, with three seats per table. All table games are now stocked with hand sanitizer, and guests are required to visibly clean hands before touching chips and cards.
Chips carried in by guests will be swapped with sanitized chips. Chips that are cashed in will not go back into circulation until they are sanitized again. Dice will be cleaned repeatedly. Card decks will be routinely replaced with fresh decks throughout each day.
Rivers Casino’s BetRivers Sportsbook will reopen with limited and socially distant seating, including the bar area. Betting kiosks are now separated by plexiglass. Plexiglass has also been installed at Sportsbook windows, Rush Rewards desk, the cashiers’ counter and all restaurant counters.
Wheelhouse Bar & Grill, FLIPT and Ciao will reopen with reduced seating so that tables and chairs can be spaced six feet apart. Grab-and-go food will be available at Ciao, along with dinner-to-go menu items. Food preparation stations will be sanitized hourly or more. Servers will serve food only and won’t handle used plates, drinkware or utensils.
Spiral Bar and Drum Bar will reopen with similar reduced seating and limited operations. Self-service beverage stations have been removed entirely.
At locations where queuing is typical, such as entrances, restaurants and guest service windows, stanchions and floor decals will help keep people six feet apart.
The New Guest Experience
In addition to the Rivers Clean program, which will be integrated fully and continuously property-wide, guests themselves will play a critical role in helping to keep Rivers Casino Pittsburgh a safe and healthy environment.
Guests will be required to wear masks when entering the building and throughout their visits. Upon request, masks may be temporarily removed at check-in and elsewhere for identity verification. Masks may be temporarily removed for eating, drinking and smoking (in designated areas). A maximum of four guests will be permitted in an elevator at once.
Guests will be asked to comply with all hygiene requirements from the Centers for Disease Control and Prevention (CDC), which are posted throughout the property, including social distancing, frequent hand washing and to stay home if feeling unwell.
The New Team Member Experience
All Rivers Team Members are required to wear masks or face shields. Gloves will be required for food handlers, dealers, cashiers and other positions where items may be handed to guests or to each other. Masks, face shields and gloves for Team Members are employer-supplied. Uniforms will be cleaned according to CDC guidelines.
Using a company-provided thermometer, Team Members are encouraged to monitor their health carefully and to promptly utilize telemedicine benefits. If there’s any indication a Team Member may have contracted or been exposed to COVID-19, telemedicine will advise. Team Members who might otherwise feel unwell are asked to stay home.
COVID-19 training will be provided to all Team Members, to reinforce new operations protocols and to help identify symptoms of COVID-19 in themselves and others.
“We’re very pleased to restart our business, and we will continue to learn and adapt in the days ahead,” added Keena. “We’re grateful to our guests and to our Team Members for their continued support.”
ABOUT RIVERS CASINO PITTSBURGH
Located along the Ohio River’s North Shore in Pittsburgh, Rivers Casino Pittsburgh features 2,608 slots, 129 table games (including a 30-table live poker room), 55 hybrid gaming seats and the BetRivers Sportsbook for live sports betting. The casino offers nine distinctive restaurants and bars—among them are Wheelhouse Bar & Grill, Grand View Buffet and FLIPT—a riverside amphitheater, a black box Event Center space, a multipurpose Ballroom, live music performances, free parking, and ongoing promotions and giveaways. Rivers, which opened in 2009, employs more than 1,600 Team Members and has been voted a great place to work in Pittsburgh. Rivers Casino Pittsburgh is owned and operated by Rush Street Gaming and its affiliates. For more information, visit RiversCasino.com.
For Rivers Casino Pittsburgh
For Rivers Casino Pittsburgh